FAQs

1. What is the eGovRate Online Scoring System?

The eGovRate Online Scoring System is a platform designed to evaluate and score the compliance of governmental web portals with the criteria set by the United Nations E-Government Development Index. It helps in assessing the maturity and effectiveness of e-governance initiatives in the country.

2. Who can use this system?

This system is primarily intended for government officials, IT managers, and policymakers involved in e-governance. However, it may also be accessible to auditors, consultants, and other stakeholders interested in evaluating digital government services.

3. How does the scoring process work?

The scoring process involves answering a series of questions or criteria related to various aspects of e-governance, such as service delivery, digital infrastructure, cybersecurity, and citizen engagement. Each criterion is assigned a score, and the cumulative result reflects the overall maturity level of the e-government system.The detailed information on how to step-by-step use scoring system can be found in the Manual.

4. What criteria are used for scoring?

The scoring criteria include factors like digital service accessibility, user experience, data security, interoperability, and policy alignment with international standards. These criteria are designed to provide a comprehensive assessment of the e-governance ecosystem.

5. How often should the scoring be done?

It is recommended to conduct the scoring annually to track progress over time and ensure that the e-government initiatives remain up to date and effective.

6. Is training required to use the system?

No specific training is required to understand the scoring criteria and how to navigate the system. Most users find the interface intuitive after an initial introduction. Basic information on how to assess the e-government development in the country can be found in the Manual.

7. What kind of support is available if I have trouble using the system?

A support team is available to assist users with technical issues or questions about the scoring process. Additionally, a user manual is provided within the system.
The contacts of support team: support@egovrate.org.

8. How do I get started with the eGovRate Online Scoring System?

To get started, you don’t need to create an account or log in with your existing credentials. You can begin the scoring process by selecting the appropriate category and entering the required information without any authorization, during one session in the Scoring page.